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Inspirational

Don’t Hate the Hustle

By | Inspirational, Productivity, Uncategorized | No Comments

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At the start of every month, I look back over the last 28-31 days of my life and ask myself, “Did I hustle my tail off? Did I give all my sweat, blood and tears to the goals I was trying to achieve?”

What is your perception of the word “hustle”? Is there a positive or negative thought running through your brain? Many people who have never hustled, view it negatively. Talk to any true entrepreneur who dove headfirst into their dreams, and you’ll find all positive thoughts about the word “hustle” because they live, eat, drink, sleep, and breathe the hustle. I love the hustle. It feeds my soul.

Are you hustling your tail off? What are you doing with your time? How are you responding to the pretenders, haters, and negative people in your life telling you to chill out and slow down? What do you say to, “Maybe you should wait and think about it before you go all in? What if you fail? What if it doesn’t work?”

My answer is always, “Thanks for your thoughts and opinions, but I have a different plan.” Don’t be hesitant or slow to go because there is no perfect moment. Just hustle and execute, and make adjustments along the way. You have the capacity, but you must hustle.

Planning on writing a book? Stop planning, and do it. Have a new product idea? Go door to door, and show it to everyone. Go kick “no” in the face. Everything changes when you sucker punch your own doubt and just hustle. TechTown was launched because of hustle. It was created and exists today because I didn’t listen to comments like, “Slow down. We haven’t decided where innovation is going to go.” Innovation is wherever there is a person with a great idea who is willing to hustle and execute.

When I launched Woople, people said, “The space is too big. The market is saturated. You can’t compete with the big boys.” They were right, but we built it anyway and generated $50 million in revenue in 36 months. Hustle and execute.

Check out garyvaynerchuk.com. This dude is the king of hustle and execution. Watch his videos, and subscribe to his YouTube channel. Drink up his mesmerizing message, and ask yourself, “Am I hustling in this way every day?”

Don’t be afraid to promote what you do, what you sell, and who you are in the world. You must not fear sharing your story out of some misguided notion of being thought self-serving. Go tell the world what you do, and master the art and science of the hustle.

The Turn Downs

I have been turned down more in the last 32 years than all the beds in a Hyatt hotel.

So what? It’s part of the life of an entrepreneur. The word “No” is your friend and should be your friend. Just keep moving forward and cut through the rejection with hustle and intense execution. Put on a brand new coat of thick skin, and go blast your way through until you exceed your goals and dreams. This is what people who love the hustle do, and keep doing, and keep doing, and then they begin again.

Love the hustle, and make a difference today.

Find out about Paul Cummings University demos here.

Copyright 2016: Paul Cummings Enterprises.

Can I Meet the Chicken?

By | Inspirational, Reputation, Service, Uncategorized | No Comments

As I walked downstairs for breakfast, I was in a highly energized state of mind. I had finished up in the gym and prepped for my keynote address at a major conference, and I was stoked. The conference was being hosted at a luxurious Four Seasons Hotel, and so far, everything had been perfect.

As I walked into the restaurant, I was immediately impressed with the ambience and decor. The hostess welcomed me and promptly walked me to a table with a peaceful view overlooking the pool. The table was set with fine white china rimmed with gold-leaf and crystal glassware. The table featured a beautiful centerpiece of fresh-cut flowers that complimented the statement of luxury. My expectations were definitely being exceeded at every turn at the Four Seasons.

“Creating a magical experience for your guest is a great way to build a value proposition that impacts the customer.”  – Paul Cummings

Then I met Olivia, who would be my server for the morning breakfast experience. Her radiating smile and engaging personality would make any guest feel special. Olivia presented the menu and explained the morning specials in a casually confident manner. She asked me a few questions about my stay at the hotel and even complimented my suit. To say I was impressed with her engagement approach would be an understatement. Someone had obviously done a world-class job of training the great team at the Four Seasons.

“Treat your internal customers well, and they will extend that treatment to your honored guests.”  – Paul Cummings

I casually looked at the menu and ordered my usual: 2 eggs over easy, crispy bacon, wheat toast, and fruit. Orange juice, still water, and a large latte would be the beverages of choice. Olivia smiled and repeated the order back to me flawlessly. The service I received during my meal was the perfect blend of efficiency and engagement. What a wonderful way to begin my day! The meal was perfectly prepared, and the atmosphere was even better. Soft jazz played in the background, and for someone who travels as much as I do, a great experience never gets old.

“Creating a world-class service experience is a planned event that is directly tied to your people and your process.” – Paul Cummings

Olivia and I engaged in some small talk, and I asked for the final bill. She quickly returned the check to my table. When I opened the bill, I must admit I was surprised at the amount: $73.19 for breakfast certainly makes a Tennessee Waffle House breakfast look like a bargain. However, I was not upset in the least. As I reviewed the itemized charges, I noticed the eggs were $24.00. I laughingly asked Olivia, “Can I meet the chef?” With a look of concern, she asked, “Is there something wrong?”

I assured her everything had been perfect but was just hoping the chef could introduce me to the chicken. She replied, “The chicken? I don’t understand.” I said, “Well, in Tennessee our chickens lay .59 cent eggs, and I just wanted to meet the chicken laying $12.00 eggs.” She laughed and said, “Oh, we have the same kind of chickens. You’re not paying $12.00 for the eggs, Mr. Cummings, it’s for the overall experience and environment. Our commitment is to provide you with service and quality you can’t get anywhere else. How did we do?”

“The value of customer-centric communication skills are immeasurable to any organization. When the words and the delivery are authentic and genuine, the effect is powerful. “  – Paul Cummings

Olivia and I shared a great laugh, and I thanked her for making my morning brighter. She was a rock star, and her service and attitude exuded an effortless joy in serving others. Yes, I tipped Olivia like I was angry at my cash, and would do it again. Value is driven up by legendary customer care delivered by people with a servant’s heart.

Although I have to admit, as I walked out the door, I still wanted to meet that chicken.

Make a difference today.